FAQ

Frequently Asked Questions

1. How long does it take to receive my nails?

Please allow 7–10 business days for processing before your order is shipped. Shipping time is additional and depends on the carrier.

2. Do you accept returns or exchanges?

No. Because our press-on nails are handmade and made to order, all sales are final. Please make sure your sizing and order details are correct before purchasing.

3. How do I know what size nails to order?

We recommend purchasing a sizing kit before ordering your full set. You can also use our coin-sizing method as an alternative, but you are responsible for providing accurate measurements.

4. What if I order the wrong size?

Klawed is not responsible for incorrect sizing provided by the customer. We strongly recommend using a sizing kit to ensure the best fit.

5. Can I request a custom design?

Yes! Custom sets are available. You can provide your design inspiration, preferred colors, length, shape, and other details. Please note that certain requests may not be possible.

6. Are recreation sets your original designs?

No. Recreation sets are inspired by designs created by other nail artists or found online. They are recreated by Klawed and offered at a discounted price. They are not original Klawed designs.

7. Can I change the color of a design?

Some designs may allow color changes. You can leave your request when placing your order. The overall design cannot be changed unless the listing specifically allows customization.

8. What comes with my nail set?

Each set includes 10 press-on nails, nail glue, prep pads, a cuticle pusher, mini buffer, mini cuticle oil, and an application & removal guide.

9. Do you offer local pickup?

Yes! Local pickup is available for customers who prefer not to have their order shipped. You will receive pickup instructions once your order is ready. Please do not come for pickup until you receive your confirmation.

10. What if my order arrives damaged or I receive the wrong set?

Please contact Klawed within 48 hours of delivery with your order number and clear photos of the issue. If the mistake was made by Klawed, we will review the situation and determine the appropriate resolution.